# Troubleshooting

The problems almost everyone hits, and the fix.

### I can't find the settings / API page

Most likely your user is not an admin. Ask the person who owns the account (often whoever pays the bill) to follow the steps, or to make you an admin.

### The tool says my plan doesn't include API access

Some tools only give API access on paid plans. Each page shows the plan needed. Tell us before upgrading: sometimes there is another way.

### I closed the window and can't see the key anymore

Normal. Many tools show it only once. Delete that key and create a new one.

### There is already a key. Should I make a new one?

Yes, make a new one named **Uplifted Consulting**. Don't reuse a key another tool or agency is using. If the tool only allows one key, copy the existing one instead of regenerating it: regenerating breaks whatever uses the old one.

### The OneTimeSecret link says it has already been viewed

Only we should open it. If we didn't, someone else did. Delete that key in the tool, create a new one and send a new link.

### I'm not sure I copied it correctly

Send it anyway. We will test it within a day and tell you if it doesn't work.

### The screens look different from the guide

Tools change their design often. Look for the same words (Settings, API, Developers, Integrations). Still lost? Send us a screenshot.

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Source: https://guide.upliftedconsulting.com/start-here/troubleshooting · Updated 2026-10-22